How to Report Copyright Violations 

If you believe that your copyright rights are being infringed by third-party content on a Kwalee App, including a game or in an online location, please notify us using this procedure. In responding to your complaint, Kwalee may remove the third-party content. Kwalee may also, in circumstances it determines appropriate including where there are repeat infringements or blatant infringement and in accordance with its policy, terminate its relationship, including any relevant accounts, subscriptions, or access to online locations, with the alleged infringer. In other cases, a complaint may be found to be materially incomplete or inadequate and may not be processed. 

Required Complaint Information

To be processed, your complaint must contain the following information.

1. Identify the third-party content on the Kwalee App that you claim is infringing your copyright rights.

Please provide us with reasonably sufficient information to enable us to readily locate and identify the infringing material or activity that is alleged to be infringing. For example, if the alleged violation is in a game, please identify the game and screen shots identifying the content. If the alleged violation is in an online location, please provide the URL or other online location at which the specific infringing material is located. If multiple works are on a single site or online location, provide a representative list of such works.

2. Identify your copyright that is alleged to be violated.

You must identify the copyright work or other subject matter claimed to have been infringed. For example, you could include: (i) a copy of your copyright registration; (ii) an image of your intellectual property; and, where applicable, (iii) a representative list of the content you claim is being infringed.

3. Declare that the third-party content infringes your copyright rights.

Please include the following statement: "I believe in good faith that [name of third-party content] infringes [name of complainant]'s copyright rights and that the use of [name of third-party content] is not authorised by the rights holder, its agent or the law." In addition, please add any specific details regarding the infringement that would be helpful in processing your complaint.

4. Swear you are authorised to act for the intellectual property owner.

Include the following statement: "The information in this notification is accurate and I swear under penalty of perjury that I am [the owner /or/ authorised to act on behalf of the owner] of an exclusive right that is alleged to be infringed."

5. Identify who you are.

Provide your contact information sufficient to allow us to contact you. This should include your: full name, address, telephone number, and, if available, an email address at which you may be contacted.

6. Sign the complaint.

Sign the complaint and print/type your name and title under your signature (writing your name as an electronic signature will be sufficient).

We may not respond to complaints that do not contain the information listed above.

Complaints should be sent by email to dmca@kwalee.com and addressed to:

Copyright Intake Administrator, Kwalee, Southam Road, Radford Semele, Leamington Spa, England, CV31 1FQ.

Please ensure you are forwarding a scanned signed version of your complaint.

You don't need a lawyer to file a complaint, but please be aware that Kwalee cannot provide you with legal advice.

Please note that Kwalee will not substitute itself for a judge and will only proceed to remove or block access to content on the basis of the elements available to it.

We may forward your complaint to the owner and/or vendor of the alleged infringing content. We may also disseminate and publish your complaint, or the information contained in it, to the extent necessary. 

Please bear in mind that intentionally alleging that legitimate content is illicit in order to obtain its removal or withdrawal may be sanctioned and that you may incur liability for such actions. 

Counter Notices

Under the US Digital Millennium Copyright Act an alleged infringer is entitled to be notified of the takedown and to be given an opportunity to respond to the notice and takedown by filing a counter notice.  Similar provisions may apply in other jurisdictions. 

For Kwalee to be able to action a counter notice it must include the following:

1. your physical or electronic signature;

2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

3. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;

4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which Kwalee operates, and that you will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Where a valid counter notice is filed, Kwalee may reinstate the allegedly infringing material within 10 business days of receipt of the counter notice and inform the complainant.

Counter notices should be sent by email to dmca@kwalee.com and addressed to:

Copyright Intake Administrator, Kwalee, Southam Road, Radford Semele, Leamington Spa, England, CV31 1FQ.